We spend so much of our time in the workplace, working to deadlines and interacting with colleagues who may have different perspectives. Therefore some conflict is inevitable. It can be subtle or obvious. It can occur between team members or be caused by management. Whatever it looks like, if left to fester, it can undermine the engagement, wellbeing and productivity of the team.
Managing conflict well is essential to maintaining team harmony and getting the best out of every team member. This short course will equip managers with the knowledge and techniques to effectively manage conflict in the workplace, with links to further reading and resources.
The course explores what conflict looks like and how it manifests itself, what management capabilities are necessary to effectively deal with people issues, methods of conflict management and the importance of employee voice.
Course Duration: Approx 45 minutes
Approved by the CPD certification Service Fully online course and final assessment with no time limits No hidden fees Works on any device that can access the internet Free, downloadable certification on completion