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Managing Conflict

£20.00 + VAT

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This Conflict Management training course explores what conflict looks like and how it manifests itself; it identifies what management capabilities are necessary to effectively deal with people issues, and illustrates sustainable methods of conflict management, including the importance of acknowledging employee voice.

Course Duration: Approx 45 minutes

Effective conflict management is essential to maintaining team harmony and obtaining the highest level of performance from each team member. This short course explains how to manage different types of conflict at work in a professional and effective manner, to avoid any damage to the team spirit. A lot of time is spent in the workplace, hastily rushing to deadlines, interacting daily with colleagues who may have different perspectives, and often having to face difficult conversations. These are all influencing factors which, if not accurately managed, can escalate and quickly turn into conflict, which can manifest in a subtle or obvious way. Whatever it looks like, if left to fester, it can undermine the engagement, wellbeing and productivity of the team. This online training course equips managers to become better mediators, providing the knowledge and techniques necessary to effectively resolve and handle conflicts in the workplace. Furthermore, it provides access to additional learning materials that may be useful to explore as supporting tools throughout, with the aim of reaching stable and long-lasting conflict resolutions.

Course Content

Module 1 - Course Aims & Learning OutcomesCourse aims and learning outcomes
Module 2 - The role of the managerWhat does conflict look like?, Bullying and harassment, How conflict occurs, The role of the manager in creating the right culture, Management capabilities and behaviours necessary for effectively managing conflict, Intervening when conflict arises
Module 3 - Methods of managing conflictWays to prevent conflict from occuring in the first place, Informal and formal procedures for managing conflict, Employee voice, Useful links and resources

Course Screenshots

Aims and learning outcomes

By the end of this course, learners will have a better knowledge of:

  • What conflict is
  • The negative effects of conflict in the workplace
  • Management capabilities to handle conflict
  • How to prevent conflict
  • The Equality Act 2010

Who should take this Managing Conflict course?

This short course is suitable for anyone interested in learning the dynamics of conflict management in the workplace. In particular, the course addresses People Managers such as: directors, managers, supervisors, team leaders and HR personnel.


Our online courses

All of our online courses are made of comprehensive learning materials, in-depth content with high quality videos and images to provide you with an engaging, interactive learning experience. 

They can be taken on any device that can access the internet, and all of our courses have a full audio voiceover and are fully online with no time limits.


All our courses are certified by the CPD Certification Service, as conforming to universally accepted Continuing Professional Development (CPD) guidelines. This allows us to be consistent in providing recognised courses of the highest quality.

All of our courses include a quality assured certificate, downloadable and ready to print at your convenience, on completion of the final assessment. We also provide a link that can be forwarded to employers to verify your certification, and provide evidence for compliance and audit.

Certificates do not have an expiry date, however, based on the industry best practice guidelines, the recommended period for renewal of this training is 1 year.


During this online course you may encounter a few brief in-course questions that are designed solely to maximise user engagement and reinforce your learning throughout. These in-course features aren’t marked and, therefore, won’t affect your final assessment score.

Once you have completed the course, you will be asked to answer a selection of multiple choice questions with a pass rate of 100% for the final assessment. Don’t worry if you don’t pass! You will have unlimited attempts to retake the assessment and achieve a 100% pass rate, at no extra cost. Answers are marked automatically, so you will instantly know if you have passed, or whether you have to re-take the test before you can access your certificate. 

Have a question?

We are here to help!

Our friendly customer service team can be contacted via the online messaging service, email, WhatsApp or by phone.

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Book a Course

Submit this form to let us know what course you are interested in and we will contact you with our availabilty. 

This form collects your name, email and content so that we can provide you with more information on your project. For more info check our privacy policy where you’ll get more info on where, how and why we store your data.

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Enquiry Form

Please fill out the form below, once we receive your form, we will contact you with available dates.

This form collects your name, email and content so that we can provide you with more information on your project. For more info check our privacy policy where you’ll get more info on where, how and why we store your data.

Team Management Training Guide

If you are looking for an efficient, cost effective way to train your team, we can help. 

Request our team management training guide today!

This form collects your name and email address to give permission for us to send you our team management training guide. For more info check our privacy policy where you’ll get more info on where, how and why we store your data.