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having difficult conversations,online course
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having difficult conversations,online course

Having Difficult Conversations

£20.00 + VAT

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This bite-sized Having Difficult Conversations online training course is aimed at people managers and provides tips and techniques for having challenging conversations, while avoiding conflict and maintaining good relationships.

Course Duration: Approx 20 minutes

Managing people inevitably means you will need to have a ‘difficult’ conversation at some point. It could be for many reasons including difficult topics like poor performance, behaviour and attendance. You may even need to have difficult conversations with your own boss.

Often, we tend to avoid these conversations because our past experience tells us they will lead to conflict.

By following a few simple tips and techniques, you can become skilled and confident at having difficult conversations, ending with a positive outcome, while avoiding conflict and maintaining good relationships.

This bite sized learning will leave you equipped to tackle the thorniest issues with confidence.

This course works well with our other management online courses.

 

Course Content

ModuleDescription
Having Difficult ConversationsWhat are difficult conversations and how do they arise?, Why do we avoid them?, Nine steps to help you with difficult conversations, Do’s and Don’ts, Scenarios and approaches

Course Screenshots

Who should do this online course?

This online training is aimed at people managers who are looking to increase their skillset and people management in relation to managing tough conversations.

Our online courses

All of our online courses are made of comprehensive learning materials, in-depth content with high quality videos and images to provide you with an engaging, interactive learning experience. 

They can be taken on any device that can access the internet, and all of our courses have a full audio voiceover and are fully online with no time limits.

Certification

All our courses are certified by the CPD Certification Service, as conforming to universally accepted Continuing Professional Development (CPD) guidelines. This allows us to be consistent in providing recognised courses of the highest quality.

All of our courses include a quality assured certificate, downloadable and ready to print at your convenience, on completion of the final assessment. We also provide a link that can be forwarded to employers to verify your certification, and provide evidence for compliance and audit.

Certificates do not have an expiry date, however, based on the industry best practice guidelines, the recommended period for renewal of this training is 1 year.

Assessments

During this online course you may encounter a few brief in-course questions that are designed solely to maximise user engagement and reinforce your learning throughout. These in-course features aren’t marked and, therefore, won’t affect your final assessment score.

Once you have completed the course, you will be asked to answer a selection of multiple choice questions with a pass rate of 100% for the final assessment. Don’t worry if you don’t pass! You will have unlimited attempts to retake the assessment and achieve a 100% pass rate, at no extra cost. Answers are marked automatically, so you will instantly know if you have passed, or whether you have to re-take the test before you can access your certificate. 

Have a question?

We are here to help!

Our friendly customer service team can be contacted via the online messaging service, email, WhatsApp or by phone.

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Book a Course

Submit this form to let us know what course you are interested in and we will contact you with our availabilty. 

This form collects your name, email and content so that we can provide you with more information on your project. For more info check our privacy policy where you’ll get more info on where, how and why we store your data.

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Enquiry Form

Please fill out the form below, once we receive your form, we will contact you with available dates.

This form collects your name, email and content so that we can provide you with more information on your project. For more info check our privacy policy where you’ll get more info on where, how and why we store your data.

Team Management Training Guide

If you are looking for an efficient, cost effective way to train your team, we can help. 

Request our team management training guide today!

This form collects your name and email address to give permission for us to send you our team management training guide. For more info check our privacy policy where you’ll get more info on where, how and why we store your data.