Covered in this online course
We spend so much of our time in the workplace, working to deadlines and interacting with colleagues who may have different perspectives. Therefore some conflict is inevitable. It can be subtle or obvious. It can occur between team members or be caused by management. Whatever it looks like, if left to fester, it can undermine the engagement, wellbeing and productivity of the team.
Course Duration: Approx 45 minutes
Managing conflict well is essential to maintaining team harmony and getting the best out of every team member. This short course will equip managers with the knowledge and techniques to effectively manage conflict in the workplace, with links to further reading and resources.
The course explores what conflict looks like and how it manifests itself, what management capabilities are necessary to effectively deal with people issues, methods of conflict management and the importance of employee voice.
Managing Conflict Certification
Our courses are accredited by the CPD certification service. This guarantees our courses are of the highest quality
All of our courses include a quality assured certificate, downloadable on completion of the final assessment. We also provide a link that can be passed to employers that allows them to verify your certification.
Our certificates do not have an expiry date, however, depending on the industry best practice guidelines, we recommend refreshing your training over 3 years.