Covered in this online course
Managing people inevitably means you will need to have a difficult conversation at some point. It could be for many reasons including performance, behaviour and attendance. You may even need to have difficult conversations with your own boss.
Often we avoid these conversations because our past experience tells us they will lead to conflict.
By following a few simple tips and techniques, you can become skilled and confident at having difficult conversations while avoiding conflict and maintaining good relationships
This bite sized learning will leave you equipped to tackle the thorniest issues with confidence.
This bite sized learning should take no more than 20 minutes and is designed for the time-starved manager. It can easily be fit in to the managers busy schedule and can be revisited whenever needed
Having Difficult Conversations Certification
Our courses are accredited by the CPD certification service. This guarantees our courses are of the highest quality
All of our courses include a quality assured certificate, downloadable on completion of the final assessment. We also provide a link that can be passed to employers that allows them to verify your certification.
Our certificates do not have an expiry date, however, depending on the industry best practice guidelines, we recommend refreshing your training over 3 years.